Frequently Asked Questions
Everything you need to know about shopping with Pepper
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label and drop your package at any authorized shipping point.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring your favorite similar garment at home and comparing it to our charts for the most accurate fit.
Are your materials sustainably sourced?
Yes, Pepper is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.